Why Customers Experience is so Important to In-Depth Excavation?
The owner of In-Depth Excavation, works with homeowners to implement their excavation needs. Below is a brief statement by Dillon offering his belief on how important good communication is with his customers.
“Communicating with my clients is the most important aspect of my work. I deeply care about all aspects of the job, but listening to the client is crucial.”
If something does happen that the customer is unhappy with. I am happy to take it down or redo it until the client gets exactly what they asked for. I will never take shortcuts to save time and money.”
What sets In-Depth Excavation Apart.
Dillon adds how he uses good communication to add to the customer experience.
“I strive for this excavation company to guarantee the customer thoughtful, prompt, informative, communicative, and diligent work.
It’s so important to keep the line open with the customer which means I will relay information that is thoughtful, prompt, and informative throughout the process of the job.
I value truth, honesty, and will always be upfront when dealing with solutions for problems that may come up during a project. I let the customer know what is happening and when things may change.
I don’t like to cut corners. I care more about how my product looks rather than how much money I gained by cutting a corner. If there is a more efficient way of doing the work and It can save my customers money, I will do that and give them the savings. I enjoy giving the customer the best and stress-free overall experience.
I am always responsive to the customer’s calls. I will always give a fair and honest quote with no price gouging.”
Don’t just take our word for it. Check out what people just like you have to say about Snohomish County excavation experts, In-Depth Excavation. Dillon gets a 5.0 (5 out of 5 all-star reviews) on Google Reviews.